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Business Support Account Manager

Req #: 231956

Department: KUOW / PSPR

Job Location: Remote/Hybrid, Seattle - Other

Job Location Detail: U District; open to hybrid work schedule (combination in-office + remote)

Posting Date: 03/18/2024

Closing Info: Open Until Filled

Salary: $5,600 - $6,400 per month

Other Compensation: Position is eligible for sales incentives.

Shift: First Shift Benefits:

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.


BASIC FUNCTION

The Account Manager is a media sales representative responsible for securing contributions from businesses and organizations that are interested in messaging to the NPR/KUOW audience in the Puget Sound Area. This position is a media sales role that focuses on a consultative approach for selling sponsorships across all KUOW’s platforms to reach individual and department goals. Business Support is responsible for around 18% of all KUOW’s operating budget.

DUTIES & RESPONSIBILITIES

Client Engagement and Relationship Management (40%)

• Manages sales and service of sponsors and/or their advertising/public relations agencies to achieve business support revenue goals. Cultivates and nurtures positive relationships with clients and provides excellent customer service.

• Consults with clients to develop broadcast and digital proposals for business support/sponsorship. Discovers and interprets prospects’ business objectives, marketing and public relations goals, mission, values, and community relations activities. Analyzes and interprets qualitative and quantitative audience and market research to present an appropriate match with station listeners.

• Meets with clients both in-person and through video conferencing to successfully conduct sales activities.

Business Development (40%)

• Prospects, identifies, researches and contacts potential clients or their agency that are a good match with the KUOW/NPR audience to offer sponsorship opportunities.

• Actively promotes business support for the station.

• Negotiates and presents sponsorship packages to include pricing, terms and copy that conforms to FCC and station-imposed policies. Prepares contracts and works with clients to write compliant copy. Develops strong understanding of FCC guidelines and can articulate them to the client.

Financial and Administrative (20%)

• Maintains up-to-date account records including current client contact information, outreach, correspondence, proposals, and closed business in Salesforce.

• Reviews account receivables report each month and works with finance team to help secure any past due accounts.

• Collaborates with other departments in support of KUOW’s mission and revenue goals. Participates in weekly team meetings as well as 1:1 meeting with the Director of Business Support to review progress to ensure annual individual and team goals are met.

• Attends station events as needed • Perform other duties, as assigned by the Director of Business Support

SUPERVISION RECEIVED

• Position reports to the Director, Business Support

SUPERVISION EXERCISED

• None

Requirements include:

• Bachelor’s degree and two years professional work experience in business development, sales, fundraising, broadcasting or equivalent combination of education/experience

• Ability to embrace and articulate KUOW’s mission to create and serve a more informed public.

• Strong business acumen, understanding of marketing communications, and sales promotion strategy.

• Experience with identifying and overcoming sales objections and able to close sales.

• Excellent interpersonal and written communication skills and ability to cultivate and maintain strong relationships with clients and fellow team members.

• Proficient with Microsoft Office Suite tools

• Ability to analyze quantitative and qualitative data to benefit the sales process.

• Ability to travel locally efficiently and effectively to meet with clients off-site as needed.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired:

• Broadcast and digital media sales

• Familiarity and appreciation for public radio

• Experience with Salesforce

• Commitment to racial equity and ability to work with diverse teams.

• Quick learner when it comes to new tools and/or software.

Working Conditions:

• Duties may occasionally require evening and weekend work when necessary to attend station events • Cubicle/Open workspace environment which may result in additional or higher levels of noise and visual distractions.

• Hybrid office (combination of telework and onsite)

COMMITMENT TO DIVERSITY AND RACIAL EQUITY

KUOW and the University of Washington are equal opportunity employers. KUOW is dedicated to building a culturally diverse staff and creating a working environment that promotes racial equity and inclusiveness. We believe attracting and retaining diverse staff is crucial to serving our community and fulfilling our mission. Women, Black, Indigenous and people of color (BIPOC), LGBTQ+ individuals, people with disabilities and veterans are highly encouraged to apply.

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